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TICKET EXCHANGE

We are excited to debut for 2021 the Bass Canyon Official Ticket Exchange powered by Lyte! Now you can buy and sell verified authentic tickets.

Don’t get scammed using 3rd party ticketing sites or strangers on social media! Our box office can only guarantee the validity of tickets purchased directly from Front Gate Tickets or the Official Ticket Exchange.

  • Tickets bought through the Official Ticket Exchange are always authentic.
  • Buying here means you are buying a verified ticket directly from a source you can trust. All tickets are guaranteed to work at the gate.
  • Fair prices, no hidden fees.

LOOKING TO BUY A TICKET? HERE IS HOW IT WORKS:

  1. Go to the Bass Canyon Official Ticket Exchange
  2. Click ‘Request Tickets’ and choose the type and quantity of tickets you’d like to request.
  3. Complete the ticket request process. (Note: You’ll only be charged if tickets are found)
  4. Review your request and once you confirm, click ‘Request Tickets’.

You are all set! You will receive a confirmation email with a link to (a) check the status, (b) change the request info, or (c) cancel the request at any time before it is fulfilled.

TRYING TO SELL A TICKET? HERE IS HOW IT WORKS:

  1. Go to the Bass Canyon Official Ticket Exchange
  2. Click “Return Tickets” and follow the prompts to connect your Lyte account to your Front Gate Tickets order.
  3. Select the tickets you wish to return.
  4. View the offer, click ‘Continue’ to accept.
  5. Enter your PayPal or Direct Deposit account information.
  6. Confirm your return information and click ‘Return for $$$’. You are all set!

IMPORTANT INFORMATION

  • You are welcome to leave the waitlist or update your request at any time. Simply click the link in your request confirmation email to view & edit your request.
  • Your card will be charged automatically once the ticket you are looking for has been found. If you have been charged the transaction cannot be canceled.
  • No Layaway Payment Plans will be available for the Official Ticket Exchange.
  • Only tickets that are paid in full are permitted for resale. Tickets purchased with incomplete Payment Plans are not eligible. You can complete your Payment Plan early in your Front Gate Tickets account.
  • Ultimate VIP Packages for 2 cannot be split up. They may only be returned or requested with both tickets in the order.
  • The Galaxy Merch Bundle may not be returned or requested.

OFFICIAL TICKET EXCHANGE FAQ

WHAT CAN I BUY ON THE EXCHANGE?

You may buy and sell all Ticket and Camping packages as other add-ons like Parking and Early Entry. Ultimate VIP Packages for 2 may not be split up into individual tickets. The Galaxy Merch Bundle cannot be listed or requested on the Exchange.

WHAT IF I AM PAYING FOR SOMETHING I WANT TO SELL WITH LAYAWAY?

You must pay off your Layaway Plan before you are able to list your tickets to sell.

CAN I PAY FOR MY PURCHASE FROM THE EXCHANGE ON A LAYAWAY PLAN?

No, Layaway Payment Plans are not available for the Official Ticket Exchange.

WHAT IF I WANT MY TICKET BACK AFTER IT IS SOLD?

All sales are final.

CAN I SELL MY CAMPING PACKAGE ON THE EXCHANGE?

Yes.

IS EVERYTHING I BUY ON THE EXCHANGE GUARANTEED?

All ticket and/or camping types purchased through the Official Ticket Exchange are reissued directly from Bass Canyon Ticketing and are guaranteed to work at the gate.

WHAT IS THE PURCHASE DEADLINE TO HAVE AN EXCHANGE TICKET MAILED TO ME?

Tickets typically ship about a month or so before the event. If your order is fulfilled after the shipment deadline, you may pick up your tickets at Will Call.

HOW DO I GET MY ORDER IF THE PURCHASE IS AFTER THE SHIPPING DEADLINE?

Purchases made after the shipping deadline will be available for Will Call pick up at the Box Office.

HOW AND WHEN DO I GET PAID AFTER I SELL AN ITEM ON THE EXCHANGE?

Payments will be issued within 60 days of the sale.

You will need to provide your PayPal or Direct Deposit information when returning your ticket(s) on the exchange.

HOW DO I CHANGE THE SHIPPING ADDRESS FOR AN ITEM BOUGHT ON THE EXCHANGE?

You can update your request before shipment begins by updating your order details on the Exchange. Shipments typically begin one month prior to the event.

WHAT PAYMENT TYPES ARE ACCEPTED?

All major credit cards are accepted.

CAN I SELL FRIEND'S TICKET ON THE EXCHANGE FOR THEM?

You must be the original purchaser of the ticket to sell your ticket on the Official Ticket Exchange.

I NEED SOMEONE TO HELP ME WITH MY TICKET EXCHANGE EXPERIENCE.

Please contact Lyte at [email protected] for help with the Official Ticket Exchange.


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